Student guide
Registration, student accounts, payments, documents, lessons and certificates. Find your next step below.
Last reviewed: 29 October 2026
Sign in and student account
- Enter your own email and choose Email my code.
- Enter the six-digit code, then choose Verify and continue. Wait for the portal to open.
Codes expire after 10 minutes. If needed, choose Resend code and request a new one after the 60-second wait. Keep your code private.
Book a course
- Choose a certificate course and start date, or a date and session in the short-course calendar. Select each session you want to book.
- Check your details, dates and total. Accept the Terms and Conditions and submit.
- Keep your booking reference, then complete any requested information or documents in the portal.
You can book several short courses for yourself together. A booking email confirms your request; it does not confirm a paid place.
Reservation status and seat holds
Open My courses → View course to check your status and next step. Choose All statuses to include bookings that are not Confirmed.
A New booking may have a payment deadline. Check your course details and pay on time; unpaid bookings may expire. A Waitlist place is not confirmed.
If your booking is Expired or Cancelled, contact admissions before paying or booking again. Payment does not automatically restore it.
Invoices, payments and receipts
Open your course and choose Pay securely, View invoice or View receipt. Invoice Ninja holds the official invoice and payment record. Payment and booking status are shown separately.
If an invoice or payment update is missing, check again or contact support before paying twice. Do not upload payment slips to the portal.
For a company booking, your company contact and staff manage the shared invoice.
Profile, course questions and documents
- Profile: update your details and student photo. Select the photo to change it; drag or use arrow keys to adjust its framing.
- Documents: select a checklist item to upload or replace files. Required, optional and saved documents appear together. Documents marked Not required for your course are not requested.
- View course: complete any course questions and check follow-up requests.
You can book before uploading documents. Check portal notifications for anything still needed. Received means uploaded, not approved.
Use PDF, JPG, PNG or WebP. PDFs must be 2 MB or smaller; images can be up to 8 MB before compression. Upload up to 10 files at once, within 40 MB before and 12 MB after preparation. Each prepared file must fit 2 MB. Photos accept images only.
Contact admissions to correct your account email or government identity; staff verification is required.
Lessons, online access and calendars
Open your course for lesson dates, delivery mode and venue. Times are shown in Malaysia time. Join Google Meet appears when your confirmed enrolment and lesson are eligible. Keep meeting links private.
Use Add to Google Calendar or Download calendar (.ics) when available. Check the portal for changes: subscriptions may update slowly, and downloaded files do not update.
Use Disconnect calendar to revoke a subscription. Keep subscription links private.
Lesson feedback
After your course ends, open My courses → View course → Lesson feedback and choose Fill feedback. Complete each available Google Form by its deadline; a Google account may be required.
Opening a form does not submit it. Submitted status can appear only when the form collects a verified Google email matching your student account.
Attendance, completion and certificates
Download issued certificates from Certificates. Release depends on your course requirements, attendance, assessment, approved documents, verified payment and any holds being cleared.
Use the certificate link or QR code to check validity. Contact admissions for corrections.
Changes, privacy and support
Contact admissions with your booking reference for booking changes, cancellations, refunds, payment issues or account recovery. Requests need review; see the current terms.
For personal-data access, corrections or deletion, contact Travex. Cancelling a booking does not automatically delete your records. Do not send sign-in codes or full identity documents in your first message.